Lead, Voice Products & CLM (Customer Loyalty Management) at Airtel

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Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.Job Purpose

The position is a critical role within Nigeria to ensure that Airtel’s voice subscriber growth and revenue growth outpaces the competition.

Key Accountabilities

Lead and implement the strategic plan for all voice products and services (local and ILDs)
Develop and manage innovative voice portfolio initiatives to drive voice revenues and minutes consumption.
Manage partnerships/programs with external vendors to drive call completion.
Product subject matter expert on communication for new product launches.
Documentation and training for customer support with respect to data products and services
Identification of opportunity areas in the voice space and development of segmented campaigns to take advantage of such opportunity.
Responsible for ensuring optimal pricing to drive profitability and maintain regulatory compliance.
Ensure profitability of products by reaching the desired satisfaction of consumer
Guarantee cross-functional cooperation and communication with other Departmental Managers in order to achieve time to market effectiveness and organizational efficiency
Management of CLM platform to ensure campaign effectiveness, profitability, optimization and audit compliance.
Responsible for managing the voice and CLM team.

Qualifications

University Degree in related field
MBA or Master's Degree – a plus
8+ years in a similar position + managerial experience
Experience of Telecommunications Industry or FMCG marketing environment
Strong leadership skills
Strong interpersonal and communication skills
Able to operate in a performance driven organization
Integrity and maturity of thinking
Use deep understanding of the market trends and consumer insights to formulate a cohesive strategy
Excellent Data analytics skills.



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